0 min read | 12 November, 2019 By Jonathan Richards
Discretionary effort – the level of effort people could give if they wanted to, above and beyond the minimum required.
As a responsible employer is it right to try and release discretionary effort from our people?
Yes – if the goal is extra thought, determination and creativity.
No – if the intention is purely extra hours.
Above all, it has to be deserved and freely given rather than expected.