Clan culture is the name given to an organisation with a family-like feel. Deriving from late middle English, this rather new-age term is adopted from the old-age Scottish Gaelic ‘clan’, meaning offspring or family. When applied to company culture, clan is – you've guessed it – those organisations that are close-knit, work together as a community and typically place their peers and employees' needs first.
With more businesses, HR consultants and SME CEOs searching for an ethos that fits their unique 'vibe', it's about time we got to grips with the different types of company culture. As we’ve seen, however big or small, businesses typically fall into one of four different company culture models.
Is clan culture the right prototype for your business goals and team? Let's investigate the pros and cons.
Clan culture pros
Promoting flexibility in terms of dress code, hours and working locations can help towards developing a respectful professional relationship between superiors and their team. Let's look at the other benefits clan-culture breeds:
Productivity and company growth
A happy team creates a happy business. There is positive correlation between satisfied employees, productivity and business growth. When employees' needs are put first, office morale is high and staff feel valued within the workplace. Cue the power of pride for encouraging a valuable sense of workplace purpose...
Instead of complaining and gossiping, employees who trust their managers and colleagues feel more driven to go above and beyond their general workload. They can openly voice their ideas, take greater risks and step out that box - when your whole team's behind you, it's comforting to know they can catch you if you fall.
Adopting an organisational culture with a 'tribe-like' feel helps employees think and work as a dream-team. Just as we're encouraged to regularly sit down and 'chew the fat' with our families at dinnertime, there are many marked benefits for companies that communicate freely and often.
Clan cultures put more precedence on weekly one-to-ones, team presentations and meetings where everyone is invited. From the cleaner to the CEO, clan cultures urge the company as a whole to sing from the same hymn sheet. It's no surprise then that the more employees you involve, the louder and further your message can spread.
Ideas and feedback
Family-like culture adopts a more 'inclusive' approach; welcoming ideas and feedback with open arms (a bit like a much-missed daughter back from travelling). From a review standpoint, it's actually beneficial to air out the office laundry and collectively seek honest feedback. Only when you know there's an issue can you scrum together and produce resolutions to move past them.
Unsurprisingly, employee surveys, suggestion boxes and creativity rooms are prominent features in the rich tapestry of clan culture traits. Look around you. Does your office offer an environment or provide a forum or place for ideas and feedback that's open to all? Designating an area for such creativity can help staff align with your business ethos, goals and procedures and thus sets the wheels in motion for lucrative success.
We use a popular feature in our software; the Breathe suggestions tool. By clicking on the speech bubble icon, all employees are welcomed to post their thoughts and ideas. These are then published on the suggestions landing page, which is accessible to all for further comments and feedback. (Our customers tell us how valuable this is in terms of fostering creativity.)
Healthier working environment
When you focus your attention on the people who make up your team and company, their well being, health and even personal goals sharpen into the forefront. We've touched upon the positive effect that designating different areas, rooms and visuals for creative idea generation can bring, but clan culture urges companies to nurture their everyday office space too.
Now, we're not suggesting yoga mats in every corner or even sweeping through a cloud of incense to find your CEO imitating an American-Chief-like sacramental ceremony at the end of each quarter. No, just remember to water the plants, open the blinds to let in the natural light and take a deep breath when the going gets tough.
Think of your office space like a web page; it's good practice to refresh every now and then. We're planning to redesign our bare walls (they're a blank canvas darling), so we're asking our team to suggest inspirational quotes and mottoes to help boost morale and fight off the pm slump.
(Feel free to add in your favourite quotes to our comments section below. Keep it clean though folks...)
Clan culture cons
Too much talk
There's a very fine line between communicating enough and over-collaboration. We've all been there. Absent-mindedly sat in a meeting and unable to provide or take anything valuable from it because we're so consumed and distracted by our own work schedule.
Our advice? Push past unnecessary discussions for discussions' sake. Set company meeting guidelines and visually remind employees of these by printing them out on a poster or pop-up for each group space.
The boss is not the best friend
As the boss or a senior manager it’s great to build a rapport with your staff. But boundaries are important. You can have fun with your team, join in and even lark about at times but ultimately you need a good leader to guide and assert authority when necessary.
Our advice? Remember you are not the best friend. Stop following your team on Instagram and commenting on their Facebook. Keep your social life contained and find ways to help them do their best job.
Inevitably, when you promote employee individualism and flexibility alongside a 'one vision' company, you run the risk of personality clashes and stepping on toes. It’s tough going against the grain and if you're stepping into a new pack, singling yourself out by raising a different opinion takes a serious amount of courage. In this instance, clan culture can lead to blind spots where your employees could fear challenging a wrongly held group assumption or collective prejudice.
Our advice? Swap the red rag for a plan that sets your team up for success. Look back at C.V.s, appraisals and employee surveys; what are their strengths? Does everyone know their role and place in the team? Ask questions, listen carefully and then establish clear goals.
Oh, and play your cards right. Why not gather each member of your team and give them a set of numerical cards? Use these in a open setting to vote on ideas and suggestions. The ideas with the highest combined total are the ones that are then pushed to the top of the to-do-list.
Likewise to communication, there's a very fine line between encouraging employee jollying and invading a person's basic rights. Clan culture workplaces can trip up if their team misunderstand:
- What clan culture is - 'But I thought the rule is there's no rules', or even
- That happy-go-lucky office 'banter' may not be viewed as such by the recipient.
Remember to speak to your HR advisor and clearly define the lines of what is acceptable behaviour in terms of these tricky employee/employer harassment and discrimination cases.
Our advice? Set boundaries and make sure your employee contracts include the company's grievance procedures in black and white. Uploading this to an all-can-access cloud-based software like our very own, means that employees know where they stand, wherever they are.