What is job design and why is it important?

4 min read  |   21 June, 2022   By Breathe Australia

Two colleagues are sat at a table together having a meeting. The female colleague is sat next to her laptop and is smiling at her male colleague who is smiling back and writing notes.

With employee retention and the Great Resignation challenging many organisations over the past few years, job design has arguably never been more important. Creating the right role in the right area of the business and duties that fulfil a direct business need is crucial.

In this blog we’ll cover what job design is, why it’s important and offer a few strategies you might want to consider when designing a role.

What is job design?

 Job design is the process of deciding what exact duties an employee will undertake within a job role, as well as how the role will fit within the wider organisation.

It also includes deciding on the duties and responsibilities of the job holder, the way the job is done, as well as what support and resources the job holder needs.

Why is good job design important?

Employee engagement

Well-designed jobs (and the right people undertaking the roles) should mean that employees are effective, productive, engaged, and happy.

As we know, employees that are engaged with their role and find their work fulfilling have higher levels of job satisfaction. This not only means their motivation levels are higher, but that they’re more likely to produce a good standard of work, too.

Balancing workload

Making sure workloads are sustainable is essential – and can be a hard balance to strike. Every employer wants their staff to have a manageable workload. Too much work fosters a poor culture, can lead to burnout, stress, exhaustion and potentially even mental health issues.

Alternatively, the other end of the spectrum is too little work to fill the employee’s allotted time. This would result in valuable business time being wasted and the employee is likely to be bored, with decreasing interest in their job role.

Both too much and too little work cause issues in the workplace, so it’s vital that you try and strike a healthy balance. Evaluating how much work can feasibly be done within a job role (as accurately as you can) will help to make workloads sustainable in the long run.

Of course, it’s also important to remember that everyone works at a different pace – after all, we’re only human.

Employee retention

Ultimately, team members that enjoy their jobs, feel like they’re producing valuable work and can see how their role fits within the broader goals of the organisation are likely to stick around.

Providing the right balance of creativity within job roles, autonomy to fulfil duties and achieve results within the working day are vital things to consider in job design.

Offering flexible working policies are another must-have for the post-pandemic workplace. A recent study has shown that Australian employees will resign from organisations that don’t offer flexible working conditions

Job design strategies

Evaluate your company goals

What teams lack capacity or require a potentially new position to help you achieve where you want to be as a business? Where should the new role fit within the organisation?

Are there any areas that you feel could be expanded, or any teams that are struggling with their workload? Considering the needs of the business is often a good place to start.

Work with line managers

Consider what kind of role the team needs to help achieve their goals and meet deadlines – managers within your organisation will be able to help with this, so why not chat it through?

When designing a job, consider what duties would assist the team (and whether these responsibilities are sustainable and interesting enough to attract the right candidates).

The individual role

Does the job you’re designing allow for potential growth and development for the person who fills the role? Will the employee be engaged, motivated and productive? You’ll want to create a role that someone is happy to do and wants to stay in. We know that high levels of employee turnover costs SMEs and the cost of re-recruiting is best avoided if possible.

Further resources

CIPD offer a helpful factsheet on the principles of job design and the role of job analysis.

Our partner network of HR consultants can provide professional advice to SMEs on designing job roles that are right for your business.

Disclaimer: This document contains general information and is also not intended to constitute legal or taxation advice. If you need legal or taxation advice, we recommend you speak to a qualified adviser.

Author: Breathe Australia

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