How to make and implement a roster that works
We understand that creating an effective roster for your workplace can be a tough process. Leave, sickness and last minute leave requests can catch you off-guard, short staffed, and leave employees who are forced to cover for them dissatisfied.
This quick guide will teach you how to make a roster that keeps your staff happy, and ensure your workplace is fully equipped for anything that comes its way.
What makes an effective roster for an employer?
As an employer you should make sure your roster follows these guidelines:
Quick to build
An effective roster for your workplace should be many things, but most importantly: it has to be quick to build.
In the healthcare, retail and hospitality industries, a working day can be hard to predict, nevermind a week. A roster which is quick to build, easily adaptable and takes into account last minute changes without disruption can keep you ahead of most unforeseen challenges.
Focuses on balance and uses data to make informed decisions
You will have to incorporate the right balance of workers. Different workers will fit better with different situations: some may prefer night shifts, while others weekends.
A well-prepared shift roster will make sure the right staff members are being used at the correct times. Use data and analysis to find out when busiest shifts are. This way you can make sure you are correctly staffed, and people are placed where they are needed most. You don’t want lots of staff during quiet periods and a notable shortage when you’re at your busiest.
This is all especially important when you are thinking about creating a fair roster schedule.
Be set several weeks in advance
Your roster should be set several weeks in advance, but take into consideration a great deal of flexibility.
A guaranteed way to make workers feel insecure and resentful in their role is to routinely update shift patterns at the last minute. For starters, it can stop employees from planning anything enjoyable in their free time with any degree of certainty!
Plan ahead so all staff members know when they are working, and communicate with them that extenuating circumstances such as sickness, absences, or a particularly busy period may cause slight alterations.
What makes an effective roster for an employee?
As a member of staff you should ensure your roster follows these principles:
Stable and accurate
Make sure your work roster is stable and accurate, with no one getting overworked or under-used. Also ensure shifts are balanced between staff members, unless there are pre-arranged agreements where you or another staff member have agreed with your employer to work only weekends or nights.
Accessible at home
A roster that is accessible from home can help you easily keep track of your shifts. This can also help stop staff shortages. If you are ill or circumstances arise when you need to change your shift, you can inform other members of staff to check the roster. An employee-friendly roster will be mobile friendly, allowing you to check shifts from the comfort of your own phone.
Easy to use, with notifications
Any roster that is created should be easy to use. You and your staff members should be able to access it easily from home, or on your mobile device, and notify shift organisers when the roster needs changes. As an employee you should always be notified when any shift is changed in advance without having to come into work to check.
An easily accessible roster with notifications should make shift changes—and finding cover for any changes—simple to address. This also includes easy communication between yourself and other staff members to arrange roster alterations amongst yourselves, without any fuss.
What can you use to create and implement you roster?
Now that you understand the requirements of creating a roster, it is also important to know what options you have to create and implement it in the workplace.
Spreadsheets can be heavily customised, and can contain most of the information needed by staff and roster creators, such as hours and wages. Requests can also be added in a separate column.
However, spreadsheets can be a lot of work when it comes to keeping track of leave and staff requests. While both Google Sheets and Microsoft Excel are becoming easier to collaborate on, working on a spreadsheet is a manual task that can quickly become time consuming.
Pen and paper
The simplest option and very customisable. Drawing up a roster with pen and paper can make it extremely personalised, but with everything handwritten this can be very time consuming.
In comparison to the digital tools available, a pen and paper roster is incredibly hard to share and edit at short notice. This means that changes between staff members can be difficult to keep track of. Additionally, future planning will take a large amount of time and organisation, as communication with staff is limited and requires on-site interaction.
A table can be created within a Word document that can contain all the basic information needed for a staff roster. Both Google Docs and Microsoft Word have become increasingly collaborative, but using a Word document comes with its own problems of communication, long term planning and last minute changes.
Roster management software systems
Although features may differ between software, many workplaces these days prefer to take advantage of cloud-based rostering software.
Cloud-based roster management systems often come with a range of exciting and useful features, including:
- Simple online access for all staff members
- Flexible long term shift planning
- Leave management
- Custom notifications systems
- Easy edit access
But they’re not without drawbacks. For example, the interface itself will be unfamiliar to most staff, and will require some getting used to. However, with a good customer support network this should only cause a small period of adaptation before your roster starts to thrive.
Author: Nick Hardy