Understanding your offering and scaling it

A leadership perspective on growing your HR consultancy and standing out in the market - with Angela Tsai

Many HR consultancies have deep expertise, but when your offer is too broad, too vague, or too similar to competitors, it’s harder to win work. By taking the time to clarify your services, you’ll build confidence, differentiate yourself, and make it easy for clients to choose you.

Moving beyond time-for-money

Finding your 'inner diamond'

Changing how you think about value

A real-world example: Cornerstone Resources

What this means for consultancy leaders

 

Group 57 (1)

The market

HR consultancy is growing fast. It's now worth more than 280 billion globally, up nearly 60% since 2019. That growth brings plenty of opportunity, but also new challenges.

For consultancy owners, it’s not about finding work. It’s about standing out, charging what your team are worth, and building something that doesn’t depend on you delivering everything yourself.


Clients are more savvy, tech-aware, and results-focused than ever. The old ways of relying on reputation or a long list of services aren’t enough. If you want to accelerate growth, the question becomes:

How do you create an offer that sets your business apart and helps your business grow without burning out your team?

For many consultancies, part of the answer lies in embedding systems, from HR software to digital delivery tools, that create scale without adding overhead.

 

Moving beyond time-for-money

Most consultancies start the same way: selling time. It makes sense at the beginning. Set a rate, sell your days.


But this model has limits:

  • Growth stalls because there are only so many hours to sell
  • Revenue becomes fragile when a client leaves
  • Partners end up stuck in delivery and can't focus on strategy

The shift comes when you stop selling hours and start selling outcomes. By turning your expertise into structured programmes, supported by the right systems, you build something more resilient. And more valuable.


As Angela Tsai, founder of Grow Your Brand with Impact and experienced offer coach puts it:

"Your offering is much more than a package of services. It’s an invitation into a transformation that only you can uniquely deliver."

This mindset shift helps clients see your offer as an investment in change, not just a transaction. It builds loyalty, lifts margins, and gives your consultancy room to grow. Let's dig into frameworks on how to sharpen your offer to resonate more clearly.

Cornerstone Resources:

400%

Revenue growth since 2021

20 Staff

new office move

65

clients retained with scalable services

Finding your 'inner diamond'

Angela calls it the inner diamond: the mix of skills, experience and insight that makes your firm stand out.

Many consultancies never quite uncover it. They get stuck in what she calls the monetisation gap:

  • Offers that feel too generic or vague
  • Value that isn’t obvious to potential clients
  • Long sales cycles and squeezed profits

To get out of the gap, leaders need to:

  • Be clear about what makes their firm different. What do clients thank you for time and again?
  • Match that strength to what the market actually wants

When what you’re brilliant at meets what clients are looking for, everything clicks. Offers resonate. Sales feel easier. And growth becomes more predictable.

Changing how you think about value


Angela uses two simple models to explain this shift. The skipping rope sales evolution cycle and the four doors concept:

The skipping rope

On one side, people buy you — your reputation, your referrals, your relationships.

On the other hand, they buy the value of your business's offer. It's outcome-driven and easy to understand.

Most firms stay on the first side. But to grow, you need to "cross the rope" and make your value clear, even to someone who’s never heard of you.

The Skipping Rope
The Four doors

The four doors

Every client is standing behind one of four doors:

  • Quick fix: an urgent problem that needs solving now
  • Band-aid: surface-level help to keep things ticking over
  • Symptom: a visible issue that hints at deeper challenges
  • First step of transformation: ready to invest in lasting change and confident to do so

The goal is to build an offer that opens the fourth door. When you do that well, sales become less of a push and more of a natural next step.

A real-world example: Cornerstone Resources

Rob and Nikki Birley started Cornerstone Resources in 2018. Like many new consultancies, they grew quickly by saying yes to a lot of different work. It was rewarding, but demanding.

Then the pandemic hit. Demand spiked overnight, especially around furlough and compliance. But it wasn’t sustainable.

Their breakthrough came when they embedded Breathes HR software into their core offer. That gave them a clear, repeatable way to deliver lasting value with a distinct, scalable and protected offer.

The results speak for themselves:

  • 400% revenue growth since 2021
  • A new office and space for 20 staff
  • Over 65 clients retained with scalable services

As Rob puts it:

"The quick wins opened the door. Once clients saw immediate value, we could then go deeper and deliver lasting transformation."

What this means for consultancy leaders

If you’re thinking about the next stage of growth, here are five lessons worth holding onto:

  • Sell transformation, not time. It brings clarity, scale, and stronger margins
  • Know what makes you different. Clients buy your point of view as much as your service
  • Think like a buyer. Tools like the skipping rope and four doors help you meet them where they are
  • Build in systems. HR software helps you grow without burning out
  • Start with quick wins. They open the door to deeper change

Final thoughts

There’s no one-size-fits-all model. But there is a mindset that makes the difference: clear offers, confident delivery, and systems that support growth.

The future belongs to consultancies that know what they stand for, package their strengths, and make it easier for clients to say yes.

If you’re ready to package your strengths and grow with confidence, we’d love to show you how Breathe and our Partner Programme can support that journey.

 

 

Angela Tsai
Angela Tsai Grow Your Brand with Impact

Angela Tsai is an offer coach. Her mission is to help Business Owners ramp up their money making abilities while doing what they love - one offer at a time.

Angela is a positioning and capability marketing expert. A pioneer in this area - her speciality is turning raw capabilities into well positioned offerings the market wants to buy.

She has extensive expertise in the positioning of global offerings for one of the top consultancy firms, as well as packaged high value propositions for some of the world's biggest brands and her clients today.

Having left the corporate world in search of more fulfillment and freedom, she now helps passion-driven solopreneurs turn their products or service into money magnet offers that are so good they sell themselves... while living the lifestyle they really want.

Rob Birley
Rob Birley Cornerstone Resources

Hi I’m Rob, I’ve gained over 20 years of HR experience working for companies of different sizes in sectors ranging from Professional Services, Pharmaceuticals, Financial Services and Manufacturing. I’ve seen HR done in many different ways and am looking forward to helping your organisation achieve its full people potential. I am a part time HR Director with Brentwood Group, a leading Engineering Design Consultancy as well as providing HR Consultancy advice to many different organisations.

Although the majority of my career has been as an HR Generalist, I’ve also specialised in Employee Relations, Reward and Benefits and Process Improvement.