Test your knowledge:

Communicating with your team

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  1. What does Lizzie say is the hardest part about being a manager?
  2. According to Lizzie, what chain reaction begins with good communication?
  3. What three-step reset does Lizzie teach for when negativity arises?
  4. When describing early signs of negativity, which example does Lizzie use?
  5. Lizzie says that great managers don’t just talk - they...
  6. Lizzie describes active listening as more than hearing words. According to her, what are you really listening for?
  7. Lizzie warns against overestimating or underestimating a conversation. What happens if you underestimate it?
  8. What does Lizzie’s “Respect Check” help managers assess before a tough conversation?
  9. Lizzie says motivation isn’t about perks or pizza - it’s about helping people feel what?
  10. Lizzie suggests managers can reconnect motivation by linking daily tasks back to what?

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