Communicating With Your Team Quiz

What does Lizzie say is the hardest part about being a manager?

A. Delegating effectively B. Meeting deadlines C. The people conversations D. Setting strategy

According to Lizzie, what chain reaction begins with good communication?

A. Communication → Compliance → Control B. Communication → Trust → Psychological Safety C. Communication → Feedback → Results D. Communication → Motivation → Output

What three-step reset does Lizzie teach for when negativity arises?

A. Stop → Reflect → Reset B. Pause → Probe → Pivot C. Listen → Clarify → Redirect D. Calm → Clarify → Continue

When describing early signs of negativity, which example does Lizzie use?

A. “I completely agree with that idea.” B. “Yes, but…” responses that shut down new ideas C. “Let’s give it a try!” responses D. “Maybe later” said with enthusiasm

Lizzie says that great managers don’t just talk - they...

A. Keep meetings short and efficient B. Make people feel heard C. Use more data and fewer emotions D. Repeat instructions for clarity

Lizzie describes active listening as more than hearing words. According to her, what are you really listening for?

A. Tone, emotions, and intentions B. Every detail of the task C. Silence between responses D. Confirmation of your own view

Lizzie warns against overestimating or underestimating a conversation. What happens if you underestimate it?

A. You overthink and delay it B. You wing it and risk seeming unclear or unfair C. You become too emotional D. You avoid it completely

What does Lizzie’s “Respect Check” help managers assess before a tough conversation?

A. Whether they’re following company policy B. Whether their message is factual, relevant, timely, constructive, and respectful C. Whether they’ve scheduled enough time for feedback D. Whether they’ve used the correct HR terminology

Lizzie says motivation isn’t about perks or pizza - it’s about helping people feel what?

A. Challenged and competitive B. Valued, capable, and connected C. Rewarded and recognised D. Busy and productive

Lizzie suggests managers can reconnect motivation by linking daily tasks back to what?

A. Company policy B. Personal performance scores C. Purpose and the bigger picture D. Budget and resources

Test your knowledge:

Communicating with your team

BGA: Line Manager Essentials | Communicating with your team

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