“When our clients grow, we grow. We use tools like Breathe to streamline communication and manage processes efficiently. It’s very intuitive, easy-to-use and great for booking one-to-one sessions.”
Who are britweb?
Founded in 2006 by Dan Purchase, britweb is a full-service digital agency offering web development and marketing services to clients across the public, private, and charitable sectors.
What began as a one-person operation has since blossomed into a dynamic team of 15, delivering impactful digital solutions to a range of clients, from local businesses to global brands. At the heart of britweb’s growth lies a commitment to focus, open communication, and a dedication to continually enhancing both their people and products.
The challenge 🎯
As a digital agency, britweb is constantly navigating client expectations, high-quality project delivery, and rapid technology changes and advancements. One of their greatest challenges was maintaining focus in an ever-evolving digital landscape, while ensuring their expanding team stayed aligned with the company’s long-term vision.
The solution ✅
Britweb’s leadership team, including Managing Director Dan Purchase and Business Development Director Tim Fifield, adopted a strategic approach to maintain focus and drive growth. Their solution centered on three key areas: purpose, products, and people.
Purpose:
“Staying aligned with the kind of business we want to build and the way we serve our clients helps us avoid distractions.” says Tim.
To this end, britweb established clear business goals underpinned by their “Guidelines to Greatness,” a set of principles designed to ensure timely, budget-conscious, and high-quality project delivery.
Products:
In a fast-moving industry, britweb has stayed focused by continually evolving their services to meet client needs.
“Our industry is full of distractions, but we focus on developing solutions that drive client success,” says Tim.
This approach has allowed britweb to deliver top-tier web development and digital marketing services while remaining agile to industry trends.
People:
Britweb places a strong emphasis on communication within their team.
“Communication is the heartbeat of britweb,” says Dan.
Regular meetings ensure that the team remains aligned, and by fostering a culture of open dialogue and development, britweb has been able to retain talent and encourage long-term growth.
The results 📈
Britweb’s focus on purpose, products, and people has produced impressive results. As the company has grown, they’ve successfully shifted from servicing small, local clients to also partnering with larger, global brands. A collaborative approach, where web developers and digital marketers work hand-in-hand, has been key to their continued success.
Their emphasis on communication also extends to their client relationships. “We make sure our clients are informed every step of the way,” shares Tim.
Regular updates and a dedicated account management system ensure that clients are supported, even after projects are completed. This focus has led to high client retention, with many choosing britweb for ongoing digital marketing services.
Client feedback 💙
Client satisfaction is at the core of britweb’s approach, as Account Manager Donna Croft explains,
“When our clients grow, we grow. We use tools like Breathe to streamline communication and manage processes efficiently.” Donna highlights the platform’s ease of use, saying, “It’s very intuitive, easy-to-use and great for booking one-to-one sessions.”
Looking ahead 🔭
Britweb remains dedicated to their core principles of focus, communication, and results.
“Right now, focus means doing the right thing for the right people at the right time,” says Tim.
The team is continually adapting to new trends like AI and exploring ways to incorporate them into their services.
Dan adds, “In business, success is achieved through incremental progress.”
For britweb, this means staying true to their mission, investing in their people, and continuing to innovate as the digital world evolves.
The power of focus
Britweb’s journey is a testament to the power of focus, communication, and continuous improvement. By staying aligned with their purpose and empowering their team, they’ve built lasting client relationships and grown into a thriving, forward-thinking digital agency.
