Many of our best known brands have discovered the benefits of improving employee engagement.
Marks and Spencer’s research shows that over a-four-year period, stores with improving engagement had, on average, delivered £62 million more sales to the business every year than stores with declining engagement.
Engaged employees deliver work efficiently, have less time off sick, commit to the longterm; will help you recruit; are interested in keeping customers satisfied; are creative and more likely to go the extra mile when things get tough.
Every human being inherits a set of essential biological, psychological and social needs, which power our behaviour. We form groups with other people for protection, for example, and this behaviour is encouraged by the good feelings we get from being with others on the one hand, and the unpleasant feeling of loneliness on the other.
If people's biological, psychological or social needs aren't met, whether at home, at work or anywhere else, the result is biological stress and a fall-off in performance.
As stress hormones take effect we change, becoming less intelligent and more likely to repeat old mistakes.
In a stressful state we are less collaborative and more interested in self-preservation. We are also less creative and more likely to be stumped by complex problems.
If the stress continues we start to take more days off, and may even become long-term sick. Or we may just leave, hoping the next place of employment will be better.
This vicious cycle can be avoided if we create an environment where employees feel safe, involved and engaged.
How do we know if employees are engaged?
One simple measurement of staff happiness and motivation is churn rate.
The HR Director’s Kiran Reddy Pasham writes, “Amongst countless other KPIs that matter to organisational success, retention is one of the best indicators of an engaged employee base; low flight risk and regret turnover – the number of high potential employees leaving the company – can clearly show the employees that are committed to their role, responsibilities and the organisation itself.”
This is perfectly true, but all too often the information is not available until it’s too late. The time to talk about employee engagement is not when someone hands in their notice.
So how do you know if your employees are engaged in their work? The only way to find out how engaged your people are is to ask them. This, obviously, is easier said than done. We Thrive have come up with a dynamic employee survey accessible online or through an app.
It is designed to uncover how people truly feel, identifying underlying issues and successes within the workplace.
WeThrive’s employee engagement software seamlessly delivers everything you need to listen, review and take action with real-time reports, automatically generated coaching recommendations, an ever growing library of line manager learning content and centralised post survey action tracking.