Performance Management Training for Managers Quiz

What does Donna say performance management is really about?

A. Measuring productivity only B. Enforcing policy consistently C. Completing forms on time D. Building trust, having meaningful conversations, and helping people to grow

When does performance management begin and how long does it run?

A. After probation and ends at first appraisal B. Only once systems are in place C. From recruitment (job description and interview) and continues throughout employment D. When targets are set and ends at year-end

In “Giving and receiving feedback,” what does Donna say must exist for feedback to land well?

A. A strict ranking system B. A culture where feedback is normal and expected C. Quarterly review meetings D. Anonymous surveys

What should managers focus on when giving constructive feedback?

A. Behaviour, habits, and the specific way something was done B. Historical ratings only C. Team averages D. The individual’s personality

Donna offers a listening reminder for when receiving feedback: “You’ve got two ears and one mouth…” What does she advise?

A. Speak more to stay in control B. Alternate speaking and listening every minute C. Team averages D. The individual’s personality

How does Donna frame the role of the past in feedback?

A. The past is for reference – frame feedback so it helps people more forward B. Revisit past issues at every 1-2-1 C. Use it only for bonus decisions D. Archive it; don’t discuss it

What distinguishes a good 1-2-1?

A. It should be skipped in busy weeks B. It’s just a quick status catch-up C. It focuses only on KPIs D. It’s a chance to build trust and look at what’s really going on

What guidance does Donna give on 1-2-1 frequency?

A. Depends on role, sector, and pace – whatever you choose, keep it regular and reschedule if postponed B. Monthly only C. Only at project kick-off and close D. Weekly only

What documentation practice does Donna insist on?

A. No notes to preserve safety B. Recordings replace written notes C. Manager-only subjective notes D. Document topics, decisions, and actions. Both parties sign it and it's stored securely

Which example best reflects Donna’s ‘everyday opportunities’ approach to Learning and Development?

A. Self-study discouraged B. Only multi-day external courses C. Shadowing meetings, watching customer calls, cross-team conversations and webinars D. Classroom training before any stretch tasks

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Performance management training for managers

BGA: Line Manager Essentials | Performance management training for managers

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